1. Definitions
- Aggregated Data means data and information related to or derived from Customer Data or Customer’s use of the Services that is used by Kernel in an aggregate and anonymized manner, including to compile statistical and performance information related to the Services.
- Authorized User means Customer’s employees, consultants, contractors, and agents (i) who are authorized by Customer to access and use the Services under the rights granted to Customer pursuant to this Agreement; and (ii) for whom access to the Services has been purchased hereunder.
- Customer Data means information, data, and other content, in any form or medium, that is submitted, posted, or otherwise transmitted by or on behalf of Customer or an Authorized User through the Services; provided that, for purposes of clarity, Customer Data does not include Aggregated Data.
- Documentation means Kernel’s end user documentation relating to the Services available at onkernel.com.
- Harmful Code means any software, hardware, or other technology, device, or means, including any virus, worm, malware, or other malicious computer code, the purpose or effect of which is to permit unauthorized access to, or to destroy, disrupt, disable, distort, or otherwise harm or impede in any manner any (i) computer, software, firmware, hardware, system, or network; or (ii) any application or function of any of the foregoing or the security, integrity, confidentiality, or use of any data processed thereby.
- Order means: (i) the purchase order, order form, or other ordering document entered into by the Parties that incorporates this Agreement by reference; or (ii) if Customer registered for the Services through Kernel’s online ordering process, the results of such online ordering process.
- Personal Information means any information that, individually or in combination, does or can identify a specific individual or by or from which a specific individual may be identified, contacted, or located, including without limitation all data considered “personal data”, “personally identifiable information”, or something similar under applicable laws, rules, or regulations relating to data privacy.
- Kernel IP means the Services, the Documentation, and any and all intellectual property provided to Customer or any Authorized User in connection with the foregoing. For the avoidance of doubt, Kernel IP includes Aggregated Data and any information, data, or other content derived from Kernel’s provision of the Services but does not include Customer Data.
- Services means Kernel’s proprietary hosted software platform, as made available by Kernel to Authorized Users from time to time.
- Subscription Period means the time period identified on the Order during which Customer’s Authorized Users may access and use the Services.
- Third-Party Products means any third-party products provided with, integrated with, or incorporated into the Services.
- Usage Limitations means the usage limitations set forth in this Agreement and the Order, including without limitation any limitations on the number of Authorized Users (if any), and the applicable product, pricing, and support tiers agreed-upon by the Parties.
2. Access and Use
- Provision of Access
- Documentation License
- Use Restrictions
- Reservation of Rights
- Suspension
- Aggregated Data
3. Customer Responsibilities
- General
- Third-Party Products
- Customer Control and Responsibility
4. Support
During the Subscription Period, Kernel will use commercially reasonable efforts to provide Customer with basic customer support via Kernel’s standard support channels during Kernel’s normal business hours.5. Fees and Taxes
- Fees
- Taxes
6. Confidential Information
- Definition
- Duty
- Return of Materials; Effects of Termination/Expiration
7. Personal Information
Customer will ensure that its Customer Data, and its use of such Customer Data, complies with this Agreement and any applicable law. Customer is responsible for properly configuring and using the Services and taking its own steps to maintain appropriate security, protection, and backup of Customer Data. Customer may not store or process protected health information (as defined in HIPAA) using the Services unless Customer signs a Business Associate Agreement with Kernel. Customer may not store any payment cardholder information using the Services without Kernel’s prior written approval.8. Intellectual Property Ownership; Feedback
- Kernel IP
- Customer Data
- Feedback
9. Warranty Disclaimer
The Kernel IP is provided “as is” and Kernel hereby disclaims all warranties, whether express, implied, statutory, or otherwise. Kernel specifically disclaims all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and all warranties arising from course of dealing, usage, or trade practice. Kernel makes no warranty of any kind that the Kernel IP, or any products or results of the use thereof, will meet Customer’s or any other person’s requirements, operate without interruption, achieve any intended result, be compatible or work with any software, system or other services, or be secure, accurate, complete, free of harmful code, or error free.10. Indemnification
- Kernel Indemnification
- Sole Remedy
11. Limitations of Liability
Except for: (i) a party’s breach of its confidentiality obligations; (ii) a party’s indemnity obligations; or (iii) a party’s gross negligence, fraud, or willful misconduct (“Excluded Liabilities”), (a) in no event will either party be liable under or in connection with this agreement under any legal or equitable theory, including breach of contract, tort (including negligence), strict liability, and otherwise, for any: (1) consequential, incidental, indirect, exemplary, special, enhanced, or punitive damages; (2) increased costs, diminution in value or lost business, production, revenues, or profits; (3) loss of goodwill or reputation; (4) use, inability to use, loss, interruption, delay or recovery of any data, or breach of data or system security; or (5) cost of replacement goods or services, in each case regardless of whether such party was advised of the possibility of such losses or damages or such losses or damages were otherwise foreseeable; and (b) in no event will either party’s aggregate liability arising out of or related to this agreement under any legal or equitable theory, including breach of contract, tort (including negligence), strict liability, and otherwise exceed the total amounts paid and/or payable to Kernel under this agreement in the twelve (12) months immediately preceding the claim; provided that, notwithstanding the foregoing, Kernel’s aggregate liability arising out of or relating to any excluded liabilities will not exceed three times (3x) the total amounts paid and/or payable to Kernel by Customer under this agreement in the twelve (12) months immediately preceding the claim.12. Subscription Period and Termination
- Subscription Period
- Termination
- Survival
13. Miscellaneous
- Entire Agreement
- Notices
- Force Majeure
- Amendment and Modification
- Waiver
- Severability
- Governing Law; Submission to Jurisdiction
- Assignment
- Export Regulation
- US Government Rights
- Equitable Relief
- Publicity